Shipping policy
Thank you for choosing F | A Tu Pesadilla. We are committed to delivering your order efficiently and ensuring a seamless shopping experience. Please review our shipping policy below for important details regarding how we process and ship your orders.
1. Processing Time
All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that this processing time may be extended during peak periods such as holidays or promotional sales. In such cases, we will communicate any delays directly via email or on our website.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking details.
2. Domestic Shipping
We offer shipping within the United States via various carriers to ensure fast and reliable delivery. The following options are available:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Shipping: 1 business day
Shipping charges for your order will be calculated and displayed at checkout based on your location and the selected shipping method.
Note: Delivery times are estimated and may vary depending on the carrier, location, and external factors beyond our control (e.g., weather conditions, holidays, etc.).
3. International Shipping
We proudly ship to selected countries outside the U.S. International shipping rates and delivery times vary by destination and are displayed at checkout. Please allow 7-21 business days for international deliveries, depending on your location and customs clearance.
Customs, Duties, and Taxes: F | A Tu Pesadilla is not responsible for any customs duties, taxes, or other import fees required by your country upon delivery. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information before placing your order.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number that you can use to track your package online. Please allow up to 48 hours for tracking information to become available.
If you have not received your tracking number or encounter any issues with tracking, please contact us at [Insert Contact Email] and we will assist you promptly.
5. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some items may have shipping restrictions due to legal or logistical reasons. If your order cannot be shipped to your location, we will notify you immediately and provide alternative options.
6. Lost, Damaged, or Stolen Packages
F | A Tu Pesadilla is not responsible for lost or stolen packages that have been confirmed as delivered. If your tracking information indicates that your package was delivered, but you have not received it, please check with neighbors, building managers, or anyone who may have received it on your behalf.
If your package was lost or damaged during transit, please contact us within 7 days of the estimated delivery date at [Insert Contact Email] with your order number and a description of the issue. We will work with the carrier to resolve the issue and offer a replacement or refund where applicable.
7. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, or because it was unclaimed, we will notify you via email. You will have the option to provide an updated address or request a refund (excluding original shipping charges). Reshipping fees may apply for any returned packages that need to be sent again.
8. Pre-Orders and Backorders
For pre-order and back-ordered items, shipping times may be extended due to production delays. We will keep you updated on the expected shipping date for these items and notify you when they have shipped. If you have placed an order containing both in-stock and pre-ordered items, we may ship the items separately.
9. Contact Us
For any shipping questions or if you need further assistance, please reach out to us at:
F | A Tu Pesadilla
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
We appreciate your business and are dedicated to providing exceptional customer service. Thank you for shopping with F | A Tu Pesadilla!